General Terms and Conditions of Aware

§ 1 Scope of Application

  1. These General Terms and Conditions ("GTC") apply to the use of the Aware App and the website aware.app. They govern the contractual relationship between Aeon Life GmbH, 73a Zionskirchstrasse, 10119 Berlin, Germany, registered in the commercial register of the Local Court of Charlottenburg under HRB 287974 (the "Company"), and the user of the Company's services in the version valid at the time of the respective contract conclusion. These GTC apply subject to changes in accordance with § 14 for the entire duration of the contract.
  1. The use of the Aware App and the associated services requires that users agree to these GTC. The user declares their agreement by clicking on a corresponding consent field. The text of these GTC in the currently valid version can be accessed at any time on the website aware.app and in the App.
  1.  If a user is already a contractual partner of a legal predecessor of the Company, they will become a contractual partner of the Company only upon separate, express consent in accordance with the information sent to them for this purpose. Without this consent, no contract with the Company is concluded.
  2. Conflicting, deviating, or supplementary general terms and conditions of the user shall not become part of the contract unless the Company expressly agrees to their validity. This also applies if the Company provides services without reservation in the knowledge of conflicting or deviating general terms and conditions of the user.

§ 2 Services of the Company

  1. The Company operates an online platform under the URL aware.app, where it provides free information about fitness, health, and a healthy lifestyle and offers a free download of the App. The free download of the App enables users to access a limited amount of free content. This includes general descriptions of individual blood parameters and their reference ranges, as well as its own articles and linked articles from third parties on medical topics. The content of the App provides information on the subject of health. It is not a substitute for advice or treatment by a licensed physician and cannot replace such consultation.
  1. In addition to the limited amount of free content according to § 2 (1), users are provided with the booking of further paid services for a fee in the Company's Web Shop (aware.app) and in the App (booking a one-time "One-off" package or concluding a paid Pro subscription). These paid services include:
  • Further medical information offers
  • The scheduling and establishment of contact for blood tests, which are performed exclusively by independent third-party providers in accordance with § 3 para. 4
  • Uploading existing laboratory results into the Aware App (“Scanning”)
  1. The Company does not provide any medical services itself and does not employ any medical personnel of its own (in particular no non-medical practitioners / Heilpraktiker). Via the platform operated by the Company, the user is put in contact exclusively with independent service providers cooperating with the Company (doctors/Heilpraktiker/laboratories) who provide the medical services independently and in their own name. Users can book appointments for services (paid blood tests) with the third-party providers cooperating with the Company via the App or the Web Shop, with whom the user concludes an independent treatment contract.
  1. The blood draws are carried out exclusively by medically trained personnel of the independent cooperation partners; the blood analysis is evaluated exclusively by external specialist laboratories. The various packages of blood tests differ in the number of values/biomarkers to be tested (e.g., hormones, vitamins, minerals, antibodies, enzymes). An overview of the available packages and services, including prices, can be found in the App and on the Website.
  1. At the booked time, users go to the selected treatment partner to have the booked services performed. There, the booked service is carried out by the medical staff employed by the Company's cooperation partners, after appropriate explanation and consent.
  1. In the case of a blood test, the institution performing the blood draw sends the blood sample to the specialist laboratory for evaluation of the biomarkers agreed in the respective package. The Company makes the test results available to users with their consent in the App.

§ 3 Conclusion of Contract

  1. A contract for the use of these platforms is concluded between the Company and the user upon account creation in the Company's Webshop (aware.app) or after downloading and registering in the App. By booking a service via the Webshop and/or the App, or by a "Walk-in" booking directly at a cooperation partner location in accordance with § 3 para. 4, the user declares that they wish to have the selected service performed.
  1. The contractual partner for the use of the App and the website aware.app is Aeon Life GmbH, 73a Zionskirchstrasse, 10119 Berlin, Germany.
  1. By booking a treatment appointment, the user declares that they, represented by the Company, are concluding a contract with the cooperation partner responsible for the coordination and execution of blood draws for users. The cooperation partner is responsible for organizing the appointment, performing the blood draw, and sending the blood sample to the laboratory. The terms and conditions/GTC of the respective third-party provider apply to the provision of services by these third-party providers.
  1. The contractual partners of the treatment contract for the performance of blood draws are the respective cooperation partners listed below, depending on the chosen location for the appointment:
  • Aachen (DEU): NEOPREVENT Michael Jungblut, Lothringer Straße 17, 52062 Aachen
  • Amsterdam (NLD): QUALEVITA NEDERLAND B.V., Van Baerlestraat 132, 1071 BD Amsterdam
  • Augsburg (DEU): Naturopath Claudia Rothenfusser, Maximilianstraße 19, 86150 Augsburg
  • Berlin (DEU): Naturopath Betty Timpe, Marburger Straße 3, 10789 Berlin
  • Berlin (DEU): New Soul GmbH, Wilmersdorfer Str. 60, 10627 Berlin
  • Berlin (DEU): The Longevity Practice GmbH, Am Friedrichshain 1, 10407 Berlin
  • Berlin (DEU): Vivecura, Skalitzer Straße 137, 10999 Berlin
  • Bochum (DEU): Longevity Medical Bochum, Bongardstrasse 2, 44787 Bochum
  • Bremen (DEU): Dr. med. A. F. Gharagozlou, Breitenweg 3a, 28195 Bremen
  • Chemnitz (DEU): LongLifeFit, Clausstraße 63 09126 Chemnitz
  • Cologne (DEU): Dr. med. dent. Marit M. Wendels von Gösseln, Lütticher Straße 8a, 50674 Cologne
  • Dortmund (DEU): Naturopath Agata Vogel, Berliner Straße 44, 44143 Dortmund
  • Dresden (DEU): Ästhetik in Dresden GmbH, Postplatz 6, 01067 Dresden
  • Duisburg (DEU): Naturopath Jörg Prädel, Kardinal-Galen-Straße 20
, 47051 Duisburg
  • Düsseldorf (DEU): Naturopath Petra Freter, Wasserstraße 2, 40213 Düsseldorf
  • Essen (DEU): Coolbox GmbH, Rüttenscheider Straße 16, 45128 Essen
  • Frankfurt (DEU): Eterno Health GmbH, Bockenheimer Landstraße 33-35, 60325 Frankfurt am Main
  • Frankfurt (DEU): Magna Med Group, Opernplatz 14, 60313 Frankfurt am Main
  • Freiburg (DEU): Dr. Petar Hundeshagen, Karlsruher Straße 52, 79108 Freiburg im Breisgau
  • Gelsenkirchen (DEU): Naturopath Claudia Meixner, Horster Straße 339, 45899 Gelsenkirchen
  • Halle (DEU): Naturopath Guido Krause, Martha-Brautzsch-Straße 12, 06108 Halle
  • Hamburg (DEU): Eterno Hamburg GmbH, Bleichenbrücke 10, 20354 Hamburg
  • Hamburg (DEU): Naturpath Zana Hertenstein, Sierichstraße 6, 22301 Hamburg
  • Hannover (DEU): youthconnection GmbH, Ernst-August-Platz 10, 30159 Hannover
  • Kiel (DEU): Naturopath Thomas Bücking-Selenz, Schaßstraße 17, 24103 Kiel
  • Leipzig (DEU): Dr. Jenny Koch, Gohliser Straße 16, 04105 Leipzig
  • Magdeburg (DEU): Naturopath Julia Garlip, Schillerstraße 48a, 39108 Magdeburg
  • Mannheim (DEU): Naturopath Sandra Bennette, Gotenstraße 13, 68259 Mannheim
  • Mönchengladbach (DEU): Dr. Ranjith Elam, Steinmetzstraße 47, 41061 Mönchengladbach
  • Munich (DEU): Magna Med GmbH, Bayerstraße 21, 80335 Munich
  • Munich (DEU): Naturopath Julian Seitz, Augustenstraße 47, 80333 Munich
  • Münster (DEU): Naturopath Nana Zanni, Kanalstrasse 17, 48147 Münster
  • Nuremberg (DEU): Naturopath Elke Rühl, Kleinreuther Weg 87, 90408 Nuremberg
  • Potsdam (DEU): Forvigor, Mauerstraße 8a, 14469 Potsdam
  • Regensburg (DEU): General Practice Dr. Janßen, Isarstraße 2, 93057 Regensburg
  • Stuttgart (DEU): Naturopath Evelyn Marras, Nadlerstraße 10, 70173 Stuttgart
  • Stuttgart (DEU): Step Medical Naturopathic Practice, Robert-Leicht-Straße 6, 70563 Stuttgart-Vaihingen
  • Tegernsee (DEU): MedVital GmbH & Co. KG, Perronstraße 7-9, 83684 Tegernsee
  • Ulm (DEU): Naturopath Anastasios Sitaridis, Donaustraße 10, 89073 Ulm
  • Vienna (AUT): IVme GmbH, Habsburgergasse 5/5A, 1010 Vienna
  • Wiesbaden (DEU): Dr. Anastasia Silvani, Ellenbogengasse 2, 65183 Wiesbaden
  1. By booking an appointment for blood analysis, the user further declares that they – represented by the Company – wish to conclude a contract with the external laboratory cooperating with the Company that performs the blood analysis.
  1. By clicking the "Confirm Appointment" button, the user submits a binding offer to the Company for the conclusion of a contract including these GTC and undertakes to pay the fee for the corresponding service. The Company accepts this offer with an order confirmation/appointment confirmation by email.
  1. By booking an appointment, the user warrants that they are of legal age. The staff of the third-party providers performing the treatment services are entitled to verify the user's age and identity using an identification document before performing the services (e.g., blood draw).
  1. The cooperation partners have the right to exclude users from further execution of the contract if this is not possible for medical reasons (e.g., inability to find a vein, insufficient blood volume obtained).
  1. The uploading of existing laboratory results into the App ("Scanning") is AI-supported and carried out via Amazon Web Services (AWS Bedrock), provided by the Company's subcontractor Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855 Luxembourg. Processing takes place exclusively in data centres within the European Union. This function can be used without restriction by users with a Pro subscription. Users without a Pro subscription have limited access to this function (see § 7 paragraph 2).

§ 4 Analysis Results and Display of Uploaded Laboratory Results

  1. Once the Company receives the test results from the external laboratory, it makes these available to users in their personal accounts. The Company notifies users by email and, if activated, by push notification.
  1. The laboratory report from the external specialist laboratory is provided via the App. The Company's service is limited to the provision of the laboratory report. The Company does not offer any further advice, diagnostics, or consultations based on the results of the report. It is the sole responsibility of users to react to the results and, if necessary, to consult a doctor or go to a hospital.
  1. Insofar as the user makes use of the option according to § 2 para. 2 ("Scanning") and uploads existing laboratory results into the App, the Company's service is limited to the provision of the scanned laboratory report in the App. The Company does not offer any medical advice, diagnostics, or consultation based on the uploaded results of the report. If the user uploads existing laboratory results into the App, the Company may convert the units of measurement, possibly including any reference ranges, to the unit of measurement commonly used in the App (the "primary unit") (e.g., from mmol/l to mg/dL) and will henceforth only display them in the primary unit. The user has no claim to have their uploaded laboratory values displayed in the original unit of measurement, or in a unit of measurement requested by them, if this functionality is used. If the laboratory values uploaded by the user contain information on reference ranges, the reference ranges will also be converted to the primary unit, provided they are not already specified in the primary unit. If the laboratory values uploaded by the user do not contain any information on reference ranges, these will be supplemented by the Company based on the usual information on reference ranges in other laboratory results and medical literature.
  1. Users acknowledge that the testing services are not a substitute for medical advice/treatment. Users suffering from an illness should consult their doctor or treatment provider before using the Company's services.

§ 5 Registration, Technical Requirements

  1. The use of the Company's services, including the booking of "One-off" packages, requires registration in the App. This requires the entry of a valid mobile phone number and a valid email address, as well as consent to these GTC by clicking on a corresponding consent field. For "Walk-in" bookings directly at a cooperation partner location, registration takes place directly on site using a device provided for this purpose.
  1. The mobile operating system iOS (at least version 13.0) or Android (at least SDK version 28) is required to use the App. The download of the App is also required to receive the results of appointments/services booked via "Walk-in".
  1. The use of the services offered and mediated via the platform requires registration of the user via the website aware.app or the App. For the identification of the user for the use of the offered services and to prevent misuse, registration is required, during which the user must provide their full name, email address, and date of birth.
  1. The user is solely responsible for ensuring the security of their account. In case of suspected unauthorized use or misuse of the account, the user is obliged to inform the Company immediately.

§ 6 Obligations of Users, Truthful Information

  1. The contents of the App may only be used or reproduced for personal and not for commercial purposes. The transfer of content without the express consent of the Company is prohibited.
  1. Registration and the use of services on the platform are exclusively permitted to natural persons in their own name. The minimum age for using the platform is 18 years. Registration in the name of third parties is not permitted and will lead to immediate exclusion from the use of the platform. If it is determined that an account was not set up in one's own name or that there is any other misuse, the contractual relationship between the Company and the user can be terminated with immediate effect without further notice or explanation.

§ 7 Prices and Payment Terms

  1. The amount of fees for the various services of the Company (one-time bookings via "One-off" packages as well as Pro subscriptions) can be accessed via the App or the Website in the current version.
  1. The Company asserts the fees for the paid services in its own name. There are two different Pro subscription models: "Essentials", one (1) Holistic Core package per year; "Complete", one (1) Holistic Advanced package per year. Users with an active Pro subscription may additionally book optional supplementary services and/or smaller test packages ("Add-ons" / "Add-on Packages") for an additional fee via the App or the Website. Add-ons may be booked as standalone services and/or in addition to a booked "One-off" package or subscription package. The scope of services, availability and the applicable fees for Add-ons are displayed in the App or on the Website in the version valid at the time of booking. Each subscription reduces the price of additional "One-off" packages and enables unlimited uploading of own test results ("Scanning"). Users without a Pro subscription have limited access to the scanning function and can upload a maximum of one (1) test result.
  1. If the user does not cancel or reschedule the booked appointment by 6:00 PM on the day before the appointment at the latest, the Company is entitled to retain a compensation for expenses of 10.00 EUR. If the user does not appear for the booked appointment and has not cancelled or rescheduled it beforehand, the Company is entitled to retain a no-show fee of 30.00 EUR as compensation for expenses. The fees do not apply if the user is not responsible for the non-appearance or the missing or late cancellation; proof can be provided, for example, by a medical certificate. The user is free to prove that the Company incurred no or lower costs due to the cancellation/non-appearance.
  2. The invoice will be sent by email.
  1. Depending on the selected subscription model, subscribers receive one (1) subscription package credit per subscription year (Essentials: one (1) Holistic Core package credit; Complete: one (1) Holistic Advanced package credit) (the "Subscription Package Credit"). Users who held an active Complete subscription prior to 16.06.2026 also receive one (1) Add-on Credit per subscription year (the "Add-on Credit") for as long as their subscription remains continuously active. Credits are made available at the start of each twelve-month subscription period and may only be redeemed while the subscription is active. If the subscription is renewed and remains continuously active for the following twelve-month subscription period, unused Credits carry over into the next subscription period. If the subscription is terminated, unused Credits expire at the end of the twelve-month subscription period in which they were made available. A payout or transfer of credits to a different user is excluded. An Add-on Credit can be redeemed once per booking to fully discount one (1) Add-on; if the user selects several Add-ons, the Add-on Credit is automatically applied to the most expensive Add-on in the cart and discounts it by 100%, while all further Add-ons are charged at the price displayed in each case. The user may contact the Company's customer service for further information.
  1. For the laboratory diagnostic services of the external specialist laboratory and the services provided by the partners cooperating with the Company, the Company, with the user's consent, handles the collection of the fee claim for the account of the respective cooperation partner according to the German Schedule of Fees for Physicians (GOÄ) or the German Schedule of Fees for Non-Medical Practitioners (GebüH). These fees are already included in the package or subscription or booking and will not be invoiced to the user separately. With the full payment to the Company, the user fulfills the invoiced claims in full.
  1. The payment methods available to the user will be displayed at checkout and may include (non-exhaustive) credit/debit card, Apple Pay, Google Pay and other methods. In the case of a "Walk-in" appointment, the user can pay directly via a provided card terminal.
  2. If the payment option "Klarna Pay in 3/4/12" is displayed at checkout, the user may choose it as a payment method. In this case, the installment payment service is provided by Klarna and the user may be required to accept Klarna's separate terms and satisfy Klarna's eligibility requirements. The Company does not provide financing services and does not make any credit or eligibility decisions for Klarna. Any installment schedule, reminders and collection are handled by Klarna. If a booking is cancelled or refunded in accordance with these GTC, the Company will initiate the refund via the original payment method; the processing and timing of the refund and any adjustment of installments are governed by Klarna's terms.

§ 8 Availability and Modification of Services, Updates

  1. The services offered in the App are generally available 24 hours a day. Excluded from this are times when data backup work as well as system or program maintenance work is carried out. The Company will keep any resulting possible disruptions to a minimum.
  1. The Company is entitled to change the services offered in the App if this is necessary to adapt the service offering to a new technical environment or to an increased number of users, or for other important operational reasons, due to legal changes, or due to changes in organizational processes. The Company will inform users about the implementation of such changes.
  1. During the term of the contract, the Company will provide the updates and security updates necessary for the use of the offered services and will inform users immediately after they are made available. If an update is not installed within a reasonable period, the Company is not liable for product defects that are solely attributable to the lack of the update.

§ 9 Referral Program

  1.  The Company offers a referral program ("Referral Program"). Only users with an active Pro subscription ("Eligible Referrers") may participate as referrers. Eligible Referrers who refer friends or family members as new users may be eligible to receive referral credits ("Credit(s)").
  1.  The new user must register with the personal, unique code ("Code") provided to them by the Eligible Referrer by email, text message, or via the "Share your code" option in the App. Unless otherwise agreed, the Eligible Referrer is not permitted to publish the personal code on generally accessible websites, to place paid advertising for it, or to contact unknown persons with it. The Company reserves the right to determine whether a referral qualifies for Credits and may deactivate or invalidate Credits obtained through misuse.
  1. Restrictions may apply to the number of Credits an Eligible Referrer can receive; these will be specified in more detail in the Company's services if necessary. Eligible Referrers can only receive Credits from users who are located in the same country as the Eligible Referrer. The amount of Credits varies depending on the region. In selected countries, a minimum order value may be required for the user's first order for both the user and the Referrer to receive Credits. The Company reserves the right to withhold or invalidate Credits earned through the Referral Program if it determines or believes that they were obtained through error, fraud, illegal activities, or in violation of these terms.
  1. These Referral Program terms apply to all participating users; however, only Eligible Referrers may participate as referrers and receive Credits, unless explicitly agreed otherwise in writing.

§ 10 Termination/Closure of User Account

  1. The term of a paid subscription is twelve months and is automatically extended unless it is terminated before expiry. The user can cancel via: App → Settings → "Membership Details".
  1. If the user no longer wishes to use the free services of the Company, they can close their user account at any time via the "Settings" option in the App or on the Website. Upon closure, the account will be immediately and permanently deactivated and will no longer be accessible online.
  1. If treatment is carried out by third-party providers, these are obliged as "treatment providers" within the meaning of § 630a of the German Civil Code (BGB) in accordance with § 630f para. 3 BGB to continue to store the treatment data, including personal data, messages, and treatment documentation, for ten years.
  1. The closure of the account with the Company results in the deactivation of access and the complete deletion of the user's data, unless a statutory retention obligation prevents this. Further information on data processing can be found in our Privacy Notice.

§ 11 Data Processing

The Company processes user data in accordance with the Privacy Notice, which can be accessed in the App and on the Website. For the processing of personal user data within the scope of the fulfillment of the aforementioned contracts with third parties, the data protection notices of the respective third parties also apply.

§ 12 Liability

  1. Liability of the Company and its vicarious agents for slight negligence is excluded, unless otherwise specified below.
  1. The above exclusion of liability for slight negligence does not apply to claims for damages by the user resulting from injury to life, limb, or health, as well as claims for damages arising from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely. In the event of a breach of essential contractual obligations, liability is limited in principle to the typical and foreseeable damage.
  1. Otherwise, liability is governed by the general statutory provisions; in particular, the provisions of the Product Liability Act (strict liability) remain unaffected.
  1. The Company assumes no liability for errors or omissions by the third-party providers mentioned in § 3 para. 4, with whom the Company establishes contact via its platform and with whom the user enters into independent contractual relationships. The Company's liability for its own fault in the selection and monitoring of these third-party companies (culpa in eligendo) remains unaffected.

§ 13 Alternative Dispute Resolution

The Company is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

§ 14 Amendment of the GTC

  1. The user is subject to the GTC valid at the time of using the Company's services. The Company reserves the right to change these GTC to the extent that this is necessary and does not unreasonably disadvantage the user, in particular to adapt to legal or regulatory requirements, to improve the security of the services, to further develop or optimize existing functions, to introduce new functions, or due to necessary technical adjustments.
  2. The Company will inform the user by email at least four weeks before their entry into force about intended changes to the GTC that do not exclusively change their rights and obligations to their advantage, clearly and understandably explaining the planned changes. The user has the right to object to the amended GTC within six weeks of receiving the notification; if the user does not object in due time, the amended GTC are deemed accepted by them.
    3. ‍
  1. A change of the users' contractual partner does not constitute a mere amendment of these GTC within the meaning of paragraph 1, but a transfer of contract requiring the separate, express consent of each affected user. The procedure under paragraph 2 (notification with right of objection) does not apply to a change of contractual partner.

‍

  1. Should the user object to the amended GTC, the Company reserves the right to terminate the contract by ordinary notice with a notice period of two weeks if the continuation of the contractual relationship under the old conditions is unreasonable for the Company; services already booked and paid for will still be provided under the old conditions in this case.
  2. Regardless of the foregoing provisions, the Company reserves the right to change or adapt the services at any time to improve functionality, security, and user-friendliness; such changes do not require separate notification or consent.

§ 15 Final Provisions

  1. The law of the Federal Republic of Germany applies exclusively to the contractual relationships between the user and the Company. The exclusive place of jurisdiction, insofar as permitted, is Berlin.
  1. The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The statutory provisions limiting the choice of law and the applicability of mandatory provisions, in particular of the state in which the users as consumers have their habitual residence, remain unaffected.
  1. Should individual provisions of these GTC, including this final provision, be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory regulations; however, if this would constitute unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

‍

23 September 2026 (Version 3.0)