General Terms and Conditions of Aware

§ 1 Scope of Application

These General Terms and Conditions (“GTC”) apply to the use of the Aware App and the website www.aware.app. They govern the contractual relationship between Aware Health GmbH (“AH”), its subsidiary Aware Heilpraktiker GmbH (“AHP”, both companies collectively referred to as “Aware”) and the user of the Aware Services in the version valid at the time of the respective contract conclusion. These GTC apply subject to changes in accordance with § 14 for the entire duration of the contract.

The use of the Aware App and the associated services requires that users agree to these GTC. The user declares their agreement by clicking on a corresponding consent field. The text of these GTC in the currently valid version can be accessed at any time on the website www.aware.app and in the Aware App.

Conflicting, deviating, or supplementary general terms and conditions of the user shall not become part of the contract unless Aware expressly agrees to their validity. This also applies if Aware provides services without reservation in the knowledge of conflicting or deviating general terms and conditions of the user.

§ 2 Services of Aware

AH operates an online platform under the URL www.aware.app where it provides free information about fitness, health, and a healthy lifestyle and offers a free download of the Aware App. The free download of the Aware App enables users to access a limited number of free Aware content. This includes general descriptions of individual blood parameters and their reference ranges, as well as its own articles and linked articles from third parties on medical topics. The content of the Aware App provides information on the subject of health. It is not a substitute for advice or treatment by a licensed physician and cannot replace their consultation.

In addition to the limited number of free Aware content according to § 2 (1), users are provided with the booking of further paid services for a fee in the Aware Web Shop (shop.aware.app) and in the Aware App (booking a one-time “One-off” package or concluding a paid Aware Pro membership). These paid services include:

Further medical information offers
The scheduling and establishment of contact for blood tests and IV infusions by third-party providers
Uploading existing laboratory results into the Aware App (“Scanning”)

AH does not provide any medical services itself. The user is put in contact with AHP via the platform operated by AH. AHP, as a subsidiary of AH, employs non-medical practitioners (Heilpraktiker) and has entered into cooperation agreements with independent service providers (doctors/Heilpraktiker/laboratories) who provide the medical services independently. Users can book appointments for services (paid blood tests and IV infusions) with AHP or the third-party providers cooperating with it via the Aware App or the Web Shop, with whom the user concludes an independent treatment contract.

The IV infusions and blood draws are carried out by medically trained personnel of AHP or the independent cooperation partners, and the blood analysis is evaluated by external specialist laboratories. The various packages of blood tests differ in the number of values/biomarkers to be tested (e.g., hormones, vitamins, minerals, antibodies, enzymes). An overview of the available packages and services, including prices, can be found in the Aware App and on the Aware Website.

At the booked time, users go to the selected Aware treatment partner to have the booked services performed. There, the booked service is carried out by the medical staff employed by AHP or its cooperation partners, after appropriate explanation and consent.

In the case of a blood test, the institution performing the blood draw sends the blood sample to the specialist laboratory for evaluation of the number of biomarkers agreed in the respective package. Aware makes the test results available to users with their consent in the Aware App.

§ 3 Conclusion of Contract

A contract for the use of these platforms is concluded between AH and the user upon account creation in the Aware Webshop (shop.aware.app) or after downloading and registering in the Aware App. By booking a service via the Aware Webshop and/or the Aware App or by booking via a “Walk-in” at one of the Aware service points, the user declares that they wish to have the selected service performed.

The contractual partner for the use of the Aware App and the website shop.aware.app is Aware Health GmbH, Aware, c/o Maschinenraum GmbH Zionskirchstraße 73a, 10119 Berlin, Germany.

By booking a treatment appointment, the user declares that they - represented by AH - are concluding a contract with the Aware cooperation partner responsible for the coordination and execution of blood draws and/or IV infusions for users. The Aware cooperation partner is responsible for organizing the appointment, performing the blood draw and/or IV infusion, and sending the blood sample to the laboratory. The terms and conditions/GTC of the respective third-party provider apply to the provision of services by these third-party providers.

The contractual partners of the treatment contract for the performance of blood draws and IV infusions are the respective cooperation partners listed below, depending on the chosen location for the appointment:

Amsterdam (NLD): QUALEVITA NEDERLAND B.V., Van Baerlestraat 132, 1071 BD Amsterdam
Augsburg (DEU): Naturopath Claudia Rothenfusser, Maximilianstraße 19, 86150 Augsburg
Berlin (DEU): Aware Heilpraktiker GmbH, Zionskirchstraße 73A, 10119 Berlin
Berlin (DEU): dm-Market Berlin, Tauentzienstraße 2-3, 10789 Berlin
Berlin (DEU): Naturopath Betty Timpe, Marburger Straße 3, 10789 Berlin
Berlin (DEU): New Soul GmbH, Wilmersdorfer Str. 60, 10627 Berlin
Bochum (DEU): Longevity Medical Bochum, Bongardstrasse 2, 44787 Bochum
Bonn (DEU): Practice for medicine & aesthetics, Adenauerallee 23, 53113 Bonn
Cologne (DEU): Palmklinik GmbH, Sachsenring 29-31, 50667 Cologne
Dortmund (DEU): Naturopath Agata Vogel, Berliner Straße 44, 44143 Dortmund
Dresden (DEU): Ästhetik in Dresden GmbH, Postplatz 6, 01067 Dresden
Duisburg (DEU): Naturopath Jörg Prädel, Kardinal-Galen-Straße 20 , 47051 Duisburg
Düsseldorf (DEU): Naturopath Petra Freter, Wasserstraße 2, 40213 Düsseldorf
Essen (DEU): Coolbox GmbH, Rüttenscheider Straße 16, 45128 Essen
Frankfurt (DEU): Eterno Health GmbH, Bockenheimer Landstraße 33-35, 60325 Frankfurt am Main
Frankfurt (DEU): Magna Med Group, Opernplatz 14, 60313 Frankfurt am Main
Freiburg (DEU): Dr. Petar Hundeshagen, Karlsruher Straße 52, 79108 Freiburg im Breisgau
Hamburg (DEU): adameve Medical GmbH, Mühlenkamp 6, 22303 Hamburg
Hamburg (DEU): Eterno Hamburg GmbH, Bleichenbrücke 10, 20354 Hamburg
Hannover (DEU): youthconnection GmbH, Ernst-August-Platz 10, 30159 Hannover
Karlsruhe (DEU): dm-Market Karlsruhe, Kaiserstraße 146, 76133 Karlsruhe
Kiel (DEU): Naturopath Thomas Bücking-Selenz, Schaßstraße 17, 24103 Kiel
Leipzig (DEU): Dr. Jenny Koch, Gohliser Straße 16, 04105 Leipzig
Lübeck (DEU): Dr. Marc Stracke, Meesenring 1, 23566 Lübeck
Mannheim (DEU): Naturopath Sandra Bennette, Gotenstraße 13, 68259 Mannheim
Mönchengladbach (DEU): Dr. Ranjith Elam, Steinmetzstraße 47, 41061 Mönchengladbach
Munich (DEU): Magna Med GmbH, Bayerstraße 21, 80335 Munich
Munich (DEU): Naturopath Julian Seitz, Augustenstraße 47, 80333 Munich
Nuremberg (DEU): Naturopath Elke Rühl, Kleinreuther Weg 87, 90408 Nuremberg
Potsdum (DEU): Forvigor, Gutenbergstraße 1, 14467 Potsdam
Regensburg (DEU): General Practice Dr. Janßen, Isarstraße 2, 93057 Regensburg
Stuttgart (DEU): Naturopath Evelyn Marras, Nadlerstraße 10, 70173 Stuttgart
Tegernsee (DEU): MedVital GmbH & Co. KG, Perronstraße 7-9, 83684 Tegernsee
Ulm (DEU): Naturopath Anastasios Sitaridis, Donaustraße 10, 89073 Ulm
Vienna (AUT): IVme GmbH, Habsburgergasse 5/5A, 1010 Vienna
Wiesbaden (DEU): Dr. Anastasia Silvani, Ellenbogengasse 2, 65183 Wiesbaden

By booking an appointment for blood analysis, the user further declares that they - represented by AH - wish to conclude a contract with the external laboratory cooperating with Aware that performs the blood analysis. The contractual partner for the performance of these blood analyses is Labor MDI Limbach Berlin, Aroser Allee 84, 13407 Berlin, Germany.

By clicking the “Confirm Appointment” button, the user submits a binding offer to AH for the conclusion of a contract including these GTC and undertakes to pay the fee for the corresponding service. AH accepts this offer with an order confirmation/appointment confirmation by email.

By booking an appointment, the user warrants that they are of legal age. The staff of the third-party providers performing the treatment services are entitled to verify the user’s age and identity using an identification document before performing the services (e.g., blood draw, IV infusion).

The Aware cooperation partners have the right to exclude users from further execution of the contract if this is not possible for medical reasons (e.g., inability to find a vein, insufficient blood volume obtained).

The uploading of existing laboratory results into the Aware App (“Scanning”) is carried out by AH’s subcontractor, Open Health Technologies B.V., Poortland 66, 1046 BD Amsterdam, Netherlands (please see our Privacy Notice). This function can be used without restriction by users with an Aware Pro membership. Users without an Aware Pro membership have limited access to this function (see § 7 paragraph 2).

§ 4 Analysis Results and Display of Uploaded Laboratory Results

Once AH receives the test results from the external laboratory, AH makes these available to users in their personal accounts. AH notifies users by email and, if activated, by push notification.

The laboratory report from the external specialist laboratory is provided via the Aware App. AH’s service is limited to the provision of the laboratory report. AH does not offer any further advice, diagnostics, or consultations based on the results of the report. It is the sole responsibility of users to react to the results and, if necessary, to consult a doctor or go to a hospital.

Insofar as the user makes use of the option according to § 2 point 3 (“Scanning”) and uploads existing laboratory results into the app, AH’s service is limited to the provision of the scanned laboratory report in the app. AH does not offer any medical advice, diagnostics, or consultation based on the uploaded results of the report. It is the sole responsibility of users to react to the results and, if necessary, to consult a doctor or go to a hospital. If the user uploads existing laboratory results into the app, AH may convert the units of measurement, possibly including any reference ranges, to the unit of measurement commonly used in the Aware App (the “primary unit”) (e.g., from mmol/l to mg/dL) and will henceforth only display them in the primary unit. The user has no claim to have their uploaded laboratory values displayed in the original unit of measurement if this functionality is used. Likewise, the user has no claim to have laboratory values displayed in a unit of measurement requested by them. If the laboratory values uploaded by the user contain information on reference ranges, the reference ranges will also be converted to the primary unit, provided they are not already specified in the primary unit. Sentences 4 and 5 apply accordingly. If the laboratory values uploaded by the user do not contain any information on reference ranges, these will be supplemented by AH based on the usual information on reference ranges in other laboratory results and medical literature.

Users acknowledge that the testing services are not a substitute for medical advice/treatment. Users suffering from an illness should consult their doctor or treatment provider before using the Aware services.

§ 5 Registration, Technical Requirements

The use of Aware’s services, including the booking of “One-off” packages, requires registration in the Aware App. This requires the entry of a valid mobile phone number and a valid email address, as well as consent to these GTC by clicking on a corresponding consent field. For “Walk-in” bookings directly at an Aware service point, registration takes place directly on site using a tablet provided for this purpose.

The mobile operating system iOS (at least version 13.0) or Android (at least SDK version 28) is required to use the Aware App. The download of the Aware App is also required to receive the results of appointments/services booked via “Walk-in”.

The use of the services offered and mediated via the platform requires registration of the user via the website www.aware.app or the Aware App. For the identification of the user for the use of the offered services and to prevent misuse, registration is required, during which the user must provide their full name, email address, and date of birth.

The user is solely responsible for ensuring the security of their account. In case of suspected unauthorized use or misuse of the account, the user is obliged to inform AH immediately.

§ 6 Obligations of Users, Truthful Information

The contents of the Aware App may only be used or reproduced for personal and not for commercial purposes. The transfer of content without the express consent of AH is prohibited.

Registration and the use of services on the platform are exclusively permitted to natural persons in their own name. The minimum age for using the platform is 18 years. Registration in the name of third parties is not permitted and will lead to immediate exclusion from the use of the platform. If it is determined that an account was not set up in one’s own name or that there is any other misuse, all contractual relationships between AH, AHP, and the user can be terminated with immediate effect without further notice or explanation.

§ 7 Prices and Payment Terms

The amount of fees for the various Aware services (one-time bookings via “One-off” packages as well as Aware Pro memberships) can be accessed via the Aware App or the Aware Website in the current version.

AH asserts the fees for the paid services in its own name. There are three different Aware Pro subscription models:

1x Long-Term Health (LTH) per year;
2x LTH per year;
4x LTH per year.

Each subscription reduces the price of additional “One-off” packages and enables unlimited uploading of own test results (“Scanning”). Users without an Aware Pro membership have limited access to the scanning function and can upload a maximum of one (1) test result.

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Aware subscribers receive 1, 2, or 4 LTH credits per year, depending on the chosen membership model. The credit is made at the beginning of the respective 12-month membership period. The credits can only be used during the active membership. A transfer of unused credits to the next membership year is excluded. Unused subscription credits expire at the end of the respective 12-month period. Upon termination of the membership, the right to use unredeemed credits expires. A payout or transfer of the credits is excluded. A change between the Aware Pro subscription models is possible at any time. The user can contact Aware customer service at any time for further information.

For the laboratory diagnostic services of the external specialist laboratory and the services provided by the partners cooperating with AHP, AHP, with the user’s consent, handles the collection of the fee claim for their account according to the German Schedule of Fees for Physicians (GOÄ) or the German Schedule of Fees for Non-Medical Practitioners (GebüH). These fees are already included in the package or membership booking and will not be invoiced to the user separately. With the full payment to AHP, the user fulfills the invoiced claims in full.

Payment is made upon booking the appointment via the Aware App or web platform using credit card, Apple Pay, or Google Pay. In the case of a “Walk-in” appointment, the user can pay directly via a provided credit card terminal.

If the user does not cancel or reschedule the booked appointment by 6:00 PM on the day before the appointment at the latest, AH is entitled to retain a compensation for expenses of _CHF 10.00_EUR. This fee covers the administrative costs incurred due to the short-term cancellation. If the user does not appear for the booked appointment and has not canceled or rescheduled it beforehand, Aware is entitled to retain a no-show fee of _CHF30.00 _EUR as compensation for expenses. This fee covers the lost profit and the administrative costs incurred. The fees do not apply if the user is not responsible for the non-appearance and the missing or late cancellation. Proof of non-culpability can be provided, for example, by a medical certificate or similar. The user is free to prove that AH incurred no or lower costs due to the cancellation/non-appearance.

The invoice will be sent by email.

§ 8 Availability and Modification of Services, Updates

The services offered in the Aware App are generally available 24 hours a day. Excluded from this are times when data backup work is carried out and system or program maintenance work is performed on the system or the database. AH will keep any resulting possible disruptions to a minimum.

AH is entitled to change the services offered in the app if this change is necessary to adapt the service offering to a new technical environment or to an increased number of users, or for other important operational reasons, due to legal changes, or due to changes in organizational processes. AH will inform users about the implementation of such changes.

During the term of the contract, AH will provide the updates and security updates that are necessary for the use of the offered services. Aware will inform users immediately after such an update is made available. If the update is not installed within a reasonable period, AH is not liable for product defects that are solely attributable to the lack of the update.

§ 9 Referral Program

AH offers a referral program (“Referral Program”). Existing users (“Referrers”) who refer friends or family members as new users for the Aware Service may be eligible to receive referral credits (“Credit(s)”).

The new user must register with the personal, unique code (“Code”) provided to them by the Referrer. The code must be provided to the user by email, text message, or via the “Share your code” option in the Aware App. Unless otherwise agreed between AH and the Referrer, the Referrer is not permitted to publish the personal code on generally accessible websites (including coupon websites and similar sites), to place paid advertising, to spam unknown persons, or otherwise to present the offer in a manner that misrepresents the relationship with AH. AH reserves the right to determine whether a referral qualifies for Credits and may deactivate or invalidate Credits obtained through the above or similar methods.

Restrictions may apply to the number of Credits a Referrer can receive. Such restrictions will be specified in more detail in the Aware Service if necessary. Referrers can only receive Credits from users who are located in the same country as the Referrer. AH reserves the right to deactivate or invalidate any Credits received by users or Referrers that exceed these amounts. The amount of Credits varies depending on the region, and the Referrer’s location determines the applicable region and the amount of Credits. The amount of Credits will be indicated in the Referrer’s Aware account and in the offer the user receives. In selected countries, a minimum order value (excluding taxes and fees) may be required for the user’s first order for both the user and the Referrer to receive Credits. Users will be disqualified and will not receive Credits if AH determines that the user has previously created an Aware account. AH reserves the right to withhold or invalidate Credits earned through the Aware Referral Program if AH determines or believes that the Credits were obtained through error, fraud, illegal activities, or in violation of these terms or any other applicable agreement between the user and AH.

These Referral Program terms apply to all users unless explicitly agreed otherwise in writing between AH and a user.

§ 10 Termination/Closure of User Account

The term of a paid membership is 12 months and is automatically extended unless it is terminated before expiry. The user can cancel via: App -> Settings -> “Membership Details”.

If the user no longer wishes to use the free services of AH, they can close their user account at any time via the “Settings” option in the Aware App or on the website. Upon closure, the user’s account will be immediately and permanently deactivated and will no longer be accessible online.

If treatment is carried out by AHP or third-party providers, these are obliged as “treatment providers” within the meaning of § 630a of the German Civil Code (BGB) in accordance with § 630f para. 3 BGB to continue to store the treatment data, including personal information, messages, and treatment documentation, for 10 years in accordance with legal requirements. Further information on this can be found in the Privacy Notice.

The closure of the AH account results in the deactivation of access and the complete deletion of the user’s data. Further information on data processing can be found in our Privacy Notice.

§ 11 Data Processing

Aware processes user data after consent in accordance with the Privacy Notice, which can be accessed here. For the processing of personal user data within the scope of the fulfillment of the aforementioned contracts with third parties, the data protection notices of the respective third parties also apply.

§ 12 Liability

Liability of Aware and its vicarious agents for slight negligence is excluded, unless otherwise specified below:

The above exclusion of liability for slight negligence in (1) does not apply to claims for damages by the user resulting from injury to life, limb, or health, as well as claims for damages arising from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely. In the event of a breach of essential contractual obligations, liability is, however, limited in principle to the typical and foreseeable damage.

Otherwise, liability is governed by the general statutory provisions; in particular, the provisions of the Product Liability Act (strict liability) remain unaffected.

Aware assumes no liability for errors or omissions by the third-party providers mentioned in § 3 para. 4, with whom Aware establishes contact via its platform and with whom the user enters into independent contractual relationships. Aware’s liability for its own fault in the selection and monitoring of these third-party companies (culpa in eligendo) remains unaffected.

§ 13 Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution, which can be found at http://ec.europa.eu/consumers/odr/. Aware is neither obliged nor voluntarily participates in a dispute resolution procedure before a consumer arbitration board.

§ 14 Amendment of the GTC

General
The user is subject to the General Terms and Conditions (GTC) valid at the time of using the Aware services. Aware reserves the right to change these GTC to the extent that this is necessary and does not unreasonably disadvantage the user. Changes may be made in particular for the following reasons:

Adaptation to legal or regulatory requirements
Improvement of the security of the Aware services
Further development or optimization of existing functions
Introduction of new functions
Necessary technical adjustments to ensure the functionality of the Aware services

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Obligation to Inform and Right of Objection

Aware will inform the user by email at least six weeks before their entry into force about intended changes to the GTC that do not exclusively change their rights and obligations to their advantage. In this notification, Aware will clearly and understandably explain the planned changes and highlight the affected clauses.

The user has the right to object to the amended GTC within six weeks of receiving the email. If the user does not object in due time, the amended GTC are deemed accepted by them.

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Right of Termination in Case of Objection

Should the user object to the amended GTC, Aware reserves the right to terminate the contract properly with a notice period of two weeks if the continuation of the contractual relationship under the old conditions is unreasonable for Aware. This is particularly the case if the changes are mandatory due to new legal requirements, official regulations, or for economic reasons. Aware will explain the reasons for the unreasonableness to the user in the termination notice. Services already booked and paid for will, of course, still be provided under the old conditions in this case.

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Changes to Aware Services

Regardless of the foregoing provisions, Aware reserves the right to change or adapt the Aware Services at any time to improve functionality, security, and user-friendliness. Such changes do not require separate notification or consent.

§ 15 Final Provisions

The law of the Federal Republic of Germany applies exclusively to the contractual relationships between the user and Aware. The exclusive place of jurisdiction, insofar as permitted, is Berlin.

The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The statutory provisions limiting the choice of law and the applicability of mandatory provisions, in particular of the state in which the users as consumers have their habitual residence, remain unaffected.

Should individual provisions of these GTC, including this final provision, be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory regulations. However, if this would constitute unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

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Berlin, April 25, 2025 (Version 2.1)

General Terms and Conditions of Aware

§ 1 Scope of Application

These General Terms and Conditions (“GTC”) apply to the use of the Aware App and the website www.aware.app. They govern the contractual relationship between Aware Health GmbH (“AH”), its subsidiary Aware Heilpraktiker GmbH (“AHP”, both companies collectively referred to as “Aware”) and the user of the Aware Services in the version valid at the time of the respective contract conclusion. These GTC apply subject to changes in accordance with § 14 for the entire duration of the contract.

The use of the Aware App and the associated services requires that users agree to these GTC. The user declares their agreement by clicking on a corresponding consent field. The text of these GTC in the currently valid version can be accessed at any time on the website www.aware.app and in the Aware App.

Conflicting, deviating, or supplementary general terms and conditions of the user shall not become part of the contract unless Aware expressly agrees to their validity. This also applies if Aware provides services without reservation in the knowledge of conflicting or deviating general terms and conditions of the user.

§ 2 Services of Aware

AH operates an online platform under the URL www.aware.app where it provides free information about fitness, health, and a healthy lifestyle and offers a free download of the Aware App. The free download of the Aware App enables users to access a limited number of free Aware content. This includes general descriptions of individual blood parameters and their reference ranges, as well as its own articles and linked articles from third parties on medical topics. The content of the Aware App provides information on the subject of health. It is not a substitute for advice or treatment by a licensed physician and cannot replace their consultation.

In addition to the limited number of free Aware content according to § 2 (1), users are provided with the booking of further paid services for a fee in the Aware Web Shop (shop.aware.app) and in the Aware App (booking a one-time “One-off” package or concluding a paid Aware Pro subscription). These paid services include:

Further medical information offers
The scheduling and establishment of contact for blood tests
Uploading existing laboratory results into the Aware App (“Scanning”)

AH does not provide any medical services itself. The user is put in contact with AHP via the platform operated by AH. AHP, as a subsidiary of AH, employs non-medical practitioners (Heilpraktiker) and has entered into cooperation agreements with independent service providers (doctors/Heilpraktiker/laboratories) who provide the medical services independently. Users can book appointments for services (paid blood tests) with AHP or the third-party providers cooperating with it via the Aware App or the Web Shop, with whom the user concludes an independent treatment contract.

The blood draws are carried out by medically trained personnel of AHP or the independent cooperation partners, and the blood analysis is evaluated by external specialist laboratories. The various packages of blood tests differ in the number of values/biomarkers to be tested (e.g., hormones, vitamins, minerals, antibodies, enzymes). An overview of the available packages and services, including prices, can be found in the Aware App and on the Aware Website.

At the booked time, users go to the selected Aware treatment partner to have the booked services performed. There, the booked service is carried out by the medical staff employed by AHP or its cooperation partners, after appropriate explanation and consent.

In the case of a blood test, the institution performing the blood draw sends the blood sample to the specialist laboratory for evaluation of the number of biomarkers agreed in the respective package. Aware makes the test results available to users with their consent in the Aware App.

§ 3 Conclusion of Contract

A contract for the use of these platforms is concluded between AH and the user upon account creation in the Aware Webshop (shop.aware.app) or after downloading and registering in the Aware App. By booking a service via the Aware Webshop and/or the Aware App or by booking via a “Walk-in” at one of the Aware service points, the user declares that they wish to have the selected service performed.

The contractual partner for the use of the Aware App and the website shop.aware.app is Aware Health GmbH, Aware, c/o Maschinenraum GmbH Zionskirchstraße 73a, 10119 Berlin, Germany.

By booking a treatment appointment, the user declares that they - represented by AH - are concluding a contract with the Aware cooperation partner responsible for the coordination and execution of blood draws for users. The Aware cooperation partner is responsible for organizing the appointment, performing the blood draw, and sending the blood sample to the laboratory. The terms and conditions/GTC of the respective third-party provider apply to the provision of services by these third-party providers.

The contractual partners of the treatment contract for the performance of blood draws are the respective cooperation partners listed below, depending on the chosen location for the appointment:

Amsterdam (NLD): QUALEVITA NEDERLAND B.V., Van Baerlestraat 132, 1071 BD Amsterdam
Augsburg (DEU): Naturopath Claudia Rothenfusser, Maximilianstraße 19, 86150 Augsburg
Berlin (DEU): Aware Heilpraktiker GmbH, Zionskirchstraße 73A, 10119 Berlin
Berlin (DEU): dm-Market Berlin, Tauentzienstraße 2-3, 10789 Berlin
Berlin (DEU): Naturopath Betty Timpe, Marburger Straße 3, 10789 Berlin
Berlin (DEU): New Soul GmbH, Wilmersdorfer Str. 60, 10627 Berlin
Bochum (DEU): Longevity Medical Bochum, Bongardstrasse 2, 44787 Bochum
Bonn (DEU): Practice for medicine & aesthetics, Adenauerallee 23, 53113 Bonn
Cologne (DEU): Palmklinik GmbH, Sachsenring 29-31, 50667 Cologne
Dortmund (DEU): Naturopath Agata Vogel, Berliner Straße 44, 44143 Dortmund
Dresden (DEU): Ästhetik in Dresden GmbH, Postplatz 6, 01067 Dresden
Duisburg (DEU): Naturopath Jörg Prädel, Kardinal-Galen-Straße 20 , 47051 Duisburg
Düsseldorf (DEU): Naturopath Petra Freter, Wasserstraße 2, 40213 Düsseldorf
Essen (DEU): Coolbox GmbH, Rüttenscheider Straße 16, 45128 Essen
Frankfurt (DEU): Eterno Health GmbH, Bockenheimer Landstraße 33-35, 60325 Frankfurt am Main
Frankfurt (DEU): Magna Med Group, Opernplatz 14, 60313 Frankfurt am Main
Freiburg (DEU): Dr. Petar Hundeshagen, Karlsruher Straße 52, 79108 Freiburg im Breisgau
Hamburg (DEU): adameve Medical GmbH, Mühlenkamp 6, 22303 Hamburg
Hamburg (DEU): Eterno Hamburg GmbH, Bleichenbrücke 10, 20354 Hamburg
Hannover (DEU): youthconnection GmbH, Ernst-August-Platz 10, 30159 Hannover
Karlsruhe (DEU): dm-Market Karlsruhe, Kaiserstraße 146, 76133 Karlsruhe
Kiel (DEU): Naturopath Thomas Bücking-Selenz, Schaßstraße 17, 24103 Kiel
Leipzig (DEU): Dr. Jenny Koch, Gohliser Straße 16, 04105 Leipzig
Lübeck (DEU): Dr. Marc Stracke, Meesenring 1, 23566 Lübeck
Mannheim (DEU): Naturopath Sandra Bennette, Gotenstraße 13, 68259 Mannheim
Mönchengladbach (DEU): Dr. Ranjith Elam, Steinmetzstraße 47, 41061 Mönchengladbach
Munich (DEU): Magna Med GmbH, Bayerstraße 21, 80335 Munich
Munich (DEU): Naturopath Julian Seitz, Augustenstraße 47, 80333 Munich
Nuremberg (DEU): Naturopath Elke Rühl, Kleinreuther Weg 87, 90408 Nuremberg
Potsdum (DEU): Forvigor, Gutenbergstraße 1, 14467 Potsdam
Regensburg (DEU): General Practice Dr. Janßen, Isarstraße 2, 93057 Regensburg
Stuttgart (DEU): Naturopath Evelyn Marras, Nadlerstraße 10, 70173 Stuttgart
Tegernsee (DEU): MedVital GmbH & Co. KG, Perronstraße 7-9, 83684 Tegernsee
Ulm (DEU): Naturopath Anastasios Sitaridis, Donaustraße 10, 89073 Ulm
Vienna (AUT): IVme GmbH, Habsburgergasse 5/5A, 1010 Vienna
Wiesbaden (DEU): Dr. Anastasia Silvani, Ellenbogengasse 2, 65183 Wiesbaden

By booking an appointment for blood analysis, the user further declares that they - represented by AH - wish to conclude a contract with the external laboratory cooperating with Aware that performs the blood analysis. The contractual partner for the performance of these blood analyses is Labor MDI Limbach Berlin, Aroser Allee 84, 13407 Berlin, Germany.

By clicking the “Confirm Appointment” button, the user submits a binding offer to AH for the conclusion of a contract including these GTC and undertakes to pay the fee for the corresponding service. AH accepts this offer with an order confirmation/appointment confirmation by email.

By booking an appointment, the user warrants that they are of legal age. The staff of the third-party providers performing the treatment services are entitled to verify the user’s age and identity using an identification document before performing the services (e.g., blood draw).

The Aware cooperation partners have the right to exclude users from further execution of the contract if this is not possible for medical reasons (e.g., inability to find a vein, insufficient blood volume obtained).

The uploading of existing laboratory results into the Aware App (“Scanning”) is carried out by AH’s subcontractor, Open Health Technologies B.V., Poortland 66, 1046 BD Amsterdam, Netherlands (please see our Privacy Notice). This function can be used without restriction by users with an Aware Pro subscription. Users without an Aware Pro subscription have limited access to this function (see § 7 paragraph 2).

§ 4 Analysis Results and Display of Uploaded Laboratory Results

Once AH receives the test results from the external laboratory, AH makes these available to users in their personal accounts. AH notifies users by email and, if activated, by push notification.

The laboratory report from the external specialist laboratory is provided via the Aware App. AH’s service is limited to the provision of the laboratory report. AH does not offer any further advice, diagnostics, or consultations based on the results of the report. It is the sole responsibility of users to react to the results and, if necessary, to consult a doctor or go to a hospital.

Insofar as the user makes use of the option according to § 2 point 3 (“Scanning”) and uploads existing laboratory results into the app, AH’s service is limited to the provision of the scanned laboratory report in the app. AH does not offer any medical advice, diagnostics, or consultation based on the uploaded results of the report. It is the sole responsibility of users to react to the results and, if necessary, to consult a doctor or go to a hospital. If the user uploads existing laboratory results into the app, AH may convert the units of measurement, possibly including any reference ranges, to the unit of measurement commonly used in the Aware App (the “primary unit”) (e.g., from mmol/l to mg/dL) and will henceforth only display them in the primary unit. The user has no claim to have their uploaded laboratory values displayed in the original unit of measurement if this functionality is used. Likewise, the user has no claim to have laboratory values displayed in a unit of measurement requested by them. If the laboratory values uploaded by the user contain information on reference ranges, the reference ranges will also be converted to the primary unit, provided they are not already specified in the primary unit. Sentences 4 and 5 apply accordingly. If the laboratory values uploaded by the user do not contain any information on reference ranges, these will be supplemented by AH based on the usual information on reference ranges in other laboratory results and medical literature.

Users acknowledge that the testing services are not a substitute for medical advice/treatment. Users suffering from an illness should consult their doctor or treatment provider before using the Aware services.

§ 5 Registration, Technical Requirements

The use of Aware’s services, including the booking of “One-off” packages, requires registration in the Aware App. This requires the entry of a valid mobile phone number and a valid email address, as well as consent to these GTC by clicking on a corresponding consent field. For “Walk-in” bookings directly at an Aware service point, registration takes place directly on site using a tablet provided for this purpose.

The mobile operating system iOS (at least version 13.0) or Android (at least SDK version 28) is required to use the Aware App. The download of the Aware App is also required to receive the results of appointments/services booked via “Walk-in”.

The use of the services offered and mediated via the platform requires registration of the user via the website www.aware.app or the Aware App. For the identification of the user for the use of the offered services and to prevent misuse, registration is required, during which the user must provide their full name, email address, and date of birth.

The user is solely responsible for ensuring the security of their account. In case of suspected unauthorized use or misuse of the account, the user is obliged to inform AH immediately.

§ 6 Obligations of Users, Truthful Information

The contents of the Aware App may only be used or reproduced for personal and not for commercial purposes. The transfer of content without the express consent of AH is prohibited.

Registration and the use of services on the platform are exclusively permitted to natural persons in their own name. The minimum age for using the platform is 18 years. Registration in the name of third parties is not permitted and will lead to immediate exclusion from the use of the platform. If it is determined that an account was not set up in one’s own name or that there is any other misuse, all contractual relationships between AH, AHP, and the user can be terminated with immediate effect without further notice or explanation.

§ 7 Prices and Payment Terms

The amount of fees for the various Aware services (one-time bookings via “One-off” packages as well as Aware Pro subscriptions) can be accessed via the Aware App or the Aware Website in the current version.

AH asserts the fees for the paid services in its own name. There are two different Aware Pro subscription models:

Essentials, 1x Holistic Core package per year
Complete, 1x Holistic Advanced package per year

Users with an active Aware Pro subscription (“Essentials” or “Complete”) may additionally book optional supplementary services and/or smaller test packages (“Add-ons” / “Add-on Packages”) for an additional fee via the Aware App or the Aware Website. Add-ons may be booked as standalone services and/or in addition to a booked “One-off” package or subscription package. The scope of services, availability and the applicable fees for Add-ons are displayed in the Aware App or on the Aware Website in the version valid at the time of booking.

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Each subscription reduces the price of additional “One-off” packages and enables unlimited uploading of own test results (“Scanning”). Users without an Aware Pro subscription have limited access to the scanning function and can upload a maximum of one (1) test result.

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Depending on the selected subscription model, Aware subscribers receive one (1) subscription package credit per subscription year (Essentials: one (1) Holistic Core package credit; Complete: one (1) Holistic Advanced package credit) (the “Subscription Package Credit”). In addition, users on the Complete subscription receive one (1) free Add-on credit per subscription year (the “Add-on Credit”). Credits are made available at the start of each 12-month subscription period.
Credits may only be redeemed while the subscription is active. If the subscription is renewed and remains continuously active for the following 12-month subscription period, unused Credits carry over into the next subscription period. If the subscription is terminated, unused Credits expire at the end of the 12-month subscription period in which they were made available. A payout or transfer of credits to a different user is excluded.
An Add-on Credit can be redeemed once per booking to fully discount one (1) Add-on. If the user selects one or more Add-ons in the booking process, the Add-on Credit is automatically applied to the most expensive Add-on in the user’s cart and discounts this Add-on by 100%. Any additional Add-ons in the same cart are charged at the applicable price shown at checkout. If the user changes the composition of their cart before completing the booking (e.g., by adding or removing Add-ons), the Add-on Credit is automatically recalculated and applied to the then most expensive Add-on remaining in the cart. The user may contact Aware customer service for further information.

For the laboratory diagnostic services of the external specialist laboratory and the services provided by the partners cooperating with AHP, AHP, with the user’s consent, handles the collection of the fee claim for their account according to the German Schedule of Fees for Physicians (GOÄ) or the German Schedule of Fees for Non-Medical Practitioners (GebüH). These fees are already included in the package or subscription or booking and will not be invoiced to the user separately. With the full payment to AHP, the user fulfills the invoiced claims in full.

“Payment methods" available to you will be displayed at checkout and may include (non-exhaustive) credit/debit card, Apple Pay, Google Pay and other methods. In the case of a “Walk-in” appointment, the user can pay directly via a provided credit card terminal.

If the payment option “Klarna Pay in 3/4/12" is displayed at checkout, the user may choose it as a payment method. In this case, the installment payment service is provided by Klarna and the user may be required to accept Klarna’s separate terms and satisfy Klarna’s eligibility requirements. Aware does not provide financing services and does not make any credit or eligibility decisions for Klarna. Any installment schedule, reminders and collection are handled by Klarna. If a booking is cancelled or refunded in accordance with these GTC, Aware will initiate the refund via the original payment method; the processing and timing of the refund and any adjustment of installments are governed by Klarna’s terms.

If the user does not cancel or reschedule the booked appointment by 6:00 PM on the day before the appointment at the latest, AH is entitled to retain a compensation for expenses of 10.00 EUR. This fee covers the administrative costs incurred due to the short-term cancellation. If the user does not appear for the booked appointment and has not canceled or rescheduled it beforehand, Aware is entitled to retain a no-show fee of 30.00 EUR as compensation for expenses. This fee covers the lost profit and the administrative costs incurred. The fees do not apply if the user is not responsible for the non-appearance and the missing or late cancellation. Proof of non-culpability can be provided, for example, by a medical certificate or similar. The user is free to prove that AH incurred no or lower costs due to the cancellation/non-appearance.
The invoice will be sent by email.

§ 8 Availability and Modification of Services, Updates

The services offered in the Aware App are generally available 24 hours a day. Excluded from this are times when data backup work is carried out and system or program maintenance work is performed on the system or the database. AH will keep any resulting possible disruptions to a minimum.

AH is entitled to change the services offered in the app if this change is necessary to adapt the service offering to a new technical environment or to an increased number of users, or for other important operational reasons, due to legal changes, or due to changes in organizational processes. AH will inform users about the implementation of such changes.

During the term of the contract, AH will provide the updates and security updates that are necessary for the use of the offered services. Aware will inform users immediately after such an update is made available. If the update is not installed within a reasonable period, AH is not liable for product defects that are solely attributable to the lack of the update.

§ 9 Referral Program

AH offers a referral program (“Referral Program”). Only users with an active Aware Pro subscription (“Eligible Referrers”) may participate as referrers. Eligible Referrers who refer friends or family members as new users for the Aware Service may be eligible to receive referral credits (“Credit(s)”).

The new user must register with the personal, unique code (“Code”) provided to them by the Eligible Referrer. The code must be provided to the user by email, text message, or via the “Share your code” option in the Aware App. Unless otherwise agreed between AH and the Eligible Referrer, the Eligible Referrer is not permitted to publish the personal code on generally accessible websites (including coupon websites and similar sites), to place paid advertising, to spam unknown persons, or otherwise to present the offer in a manner that misrepresents the relationship with AH. AH reserves the right to determine whether a referral qualifies for Credits and may deactivate or invalidate Credits obtained through the above or similar methods.

Restrictions may apply to the number of Credits an Eligible Referrer can receive. Such restrictions will be specified in more detail in the Aware Service if necessary. Eligible Referrers can only receive Credits from users who are located in the same country as the Eligible Referrer. AH reserves the right to deactivate or invalidate any Credits received by users or Eligible Referrers that exceed these amounts. The amount of Credits varies depending on the region, and the Eligible Referrer’s location determines the applicable region and the amount of Credits. The amount of Credits will be indicated in the Eligible Referrer’s Aware account and in the offer the user receives. In selected countries, a minimum order value (excluding taxes and fees) may be required for the user’s first order for both the user and the Referrer to receive Credits. Users will be disqualified and will not receive Credits if AH determines that the user has previously created an Aware account. AH reserves the right to withhold or invalidate Credits earned through the Aware Referral Program if AH determines or believes that the Credits were obtained through error, fraud, illegal activities, or in violation of these terms or any other applicable agreement between the user and AH.

These Referral Program terms apply to all users who participate in the Referral Program; however, only Eligible Referrers (i.e., users with an active Aware Pro subscription) may participate as referrers and receive Credits, unless explicitly agreed otherwise in writing between AH and a user.

§ 10 Termination/Closure of User Account

The term of a paid subscription is 12 months and is automatically extended unless it is terminated before expiry. The user can cancel via: App -> Settings -> “Membership Details”.

If the user no longer wishes to use the free services of AH, they can close their user account at any time via the “Settings” option in the Aware App or on the website. Upon closure, the user’s account will be immediately and permanently deactivated and will no longer be accessible online.

If treatment is carried out by AHP or third-party providers, these are obliged as “treatment providers” within the meaning of § 630a of the German Civil Code (BGB) in accordance with § 630f para. 3 BGB to continue to store the treatment data, including personal information, messages, and treatment documentation, for 10 years in accordance with legal requirements. Further information on this can be found in the Privacy Notice.

The closure of the AH account results in the deactivation of access and the complete deletion of the user’s data. Further information on data processing can be found in our Privacy Notice.

§ 11 Data Processing

§ 12 Liability

Liability of Aware and its vicarious agents for slight negligence is excluded, unless otherwise specified below:

The above exclusion of liability for slight negligence in (1) does not apply to claims for damages by the user resulting from injury to life, limb, or health, as well as claims for damages arising from the breach of essential contractual obligations. Essential contractual obligations are those whose fulfillment is essential for the proper execution of the contract and on whose compliance the contractual partner regularly relies and may rely. In the event of a breach of essential contractual obligations, liability is, however, limited in principle to the typical and foreseeable damage.

Otherwise, liability is governed by the general statutory provisions; in particular, the provisions of the Product Liability Act (strict liability) remain unaffected.

Aware assumes no liability for errors or omissions by the third-party providers mentioned in § 3 para. 4, with whom Aware establishes contact via its platform and with whom the user enters into independent contractual relationships. Aware’s liability for its own fault in the selection and monitoring of these third-party companies (culpa in eligendo) remains unaffected.

§ 13 Alternative Dispute Resolution

§ 14 Amendment of the GTC

GeneralThe user is subject to the General Terms and Conditions (GTC) valid at the time of using the Aware services. Aware reserves the right to change these GTC to the extent that this is necessary and does not unreasonably disadvantage the user. Changes may be made in particular for the following reasons:

Adaptation to legal or regulatory requirements
Improvement of the security of the Aware services
Further development or optimization of existing functions
Introduction of new functions
Necessary technical adjustments to ensure the functionality of the Aware services

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Obligation to Inform and Right of Objection

The user has the right to object to the amended GTC within six weeks of receiving the email. If the user does not object in due time, the amended GTC are deemed accepted by them.

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Right of Termination in Case of Objection

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Changes to Aware Services

§ 15 Final Provisions

The law of the Federal Republic of Germany applies exclusively to the contractual relationships between the user and Aware. The exclusive place of jurisdiction, insofar as permitted, is Berlin.

The application of the UN Convention on Contracts for the International Sale of Goods is expressly excluded. The statutory provisions limiting the choice of law and the applicability of mandatory provisions, in particular of the state in which the users as consumers have their habitual residence, remain unaffected.

Should individual provisions of these GTC, including this final provision, be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective statutory regulations. However, if this would constitute unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

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Berlin, February 9, 2026 (Version 2.2)